Terms and conditions of sale

1. Contractual relations

This website (hereinafter the ‘Website’) is the property of [Name of your company], a company registered in [Country] under number [Registration number] and located at [Full address]. Our VAT number is [VAT number]. Use of the Website is governed by the Website Terms of Use and our Privacy Policy. These Terms constitute a legal agreement between you (hereinafter ‘You’) and the Hotel. The term ‘Hotel’, or ‘we’, refers to the Lord Byron Paris hotel. If you have any questions about your stay, please contact us directly. Regarding contractual notifications, please refer to clause 25 below. The email address you provide us with when you make your Reservation will be used when we need to get in touch with you.

2. Definitions

The terms defined below are understood as follows:

• Customer: any natural person who is not staying at the Hotel, but frequents it to take advantage of its Facilities;
• Hotel Facilities: the bar, spa and other courtesy amenities of the Hotel;
• Registration Form: the Hotel registration form;
• Payer: the natural persons, company or association responsible for payment of the Resident's Hotel bill or the Customer's bill for use of the Hotel Facilities. The Payer may be the Resident/Customer;
• Identity document: means a valid passport; a valid driving licence; a valid identity card; or a birth certificate;
• Hotel Fire Safety Regulations: the fire safety regulations adopted by the Hotel and displayed in the Residents' rooms and at the Hotel reception;
• Resident: a natural person staying at the Hotel;
• Services: the services provided by the Hotel at the time in question;
• Visitor: a natural person expressly or implicitly invited by the Resident or Client of the Hotel;
• You: a Client, Resident or Visitor.

3. Arrival and departure times

Rooms are available from 2 pm and must be vacated by midday (12 pm).
If you arrive before the indicated time, we can offer you an earlier check-in time, subject to room availability. However, to ensure room availability in the event of an early arrival, we recommend that you book the previous night.
In the event of late arrival, and unless otherwise agreed by you, all rooms whose reservation is guaranteed by a credit/debit card or prepaid at the time of booking are reserved until 11:59 p.m. on the scheduled arrival date. Unsecured reservations are held until 4pm on the day of arrival. After this time, we are entitled to relet the room, unless you have informed us of a late arrival.
We are always delighted to see you extend your stay in our establishment. A late check-out is therefore possible for an additional fee (subject to availability). If you vacate the room before 3 p.m., the additional fee is 50% of the nightly rate. After 3 p.m., an additional night is charged. Please inquire at the Hotel reception.

4. Reservations

A change of programme may occur. In this case, we kindly ask you to cancel your room reservations no later than 24 hours before the scheduled arrival. In the absence of this notice, one night will be charged. For long-term stays, we simply ask that you notify us in advance in case of early departure. No extra charge will be made if you give 24 hours' notice, otherwise one night will be charged. You can cancel your reservation directly with the hotel or online. You will need your online reservation reference number, which will be sent to you by email when you make your reservation.
Unless agreed in advance, you will not be given a specific room or suite number before your arrival. If you have been assigned a specific room or suite number, we reserve the right to change it.
On rare occasions, and for reasons beyond our control, we may have to replace the accommodation you have booked with a similar one. If the cost of the replacement accommodation is lower than the price of the accommodation booked, we will of course refund the difference. You agree that this substitution constitutes a satisfactory fulfilment of our obligation to provide you with the accommodation booked.
Although they are rare, booking errors can nevertheless occur. If it is impossible for us to accommodate you, we will endeavour to find an alternative solution.
All descriptions, illustrations and pricing information about our accommodation that appear on the Website or are sent to you by any other means are for information purposes only, to give you a general idea of the type of accommodation. Subject to this clause 4, the information about your room or suite and the price payable are set out in your Booking summary.
The photos of our Hotel and accommodation on the Website are not contractual. Although we try to show the rooms and suites as accurately as possible, the accommodation may differ slightly from the photos.

5. Check-in

When you arrive and check in, we ask you to fill in a Registration Form for all Residents in your group over the age of 16 with full name, home address and nationality, in addition to full information about your next destination, including the address if known. This is a legal requirement. We will also ask you for your online booking reference and your identity documents.
We keep this information for at least 12 months and are entitled to disclose it or make it available to any police officer. We reserve the right to refuse access to persons who cannot provide the above information.
Residents and Customers who book on the same day are also required to prove their identity by means of an identity document.
Customers under the age of 18 may check in and book a room at the Hotel only if they are accompanied by an adult.

6. Room changes

We may, very occasionally, need to change your room. In your absence, we are authorised to move your personal belongings from your current room to the new one. The removal of your valuables, especially those deposited in your private safe, is your responsibility.

7. Access to the establishment

We reserve the right to refuse entry to the Hotel rooms or access to other areas of the Hotel. We consider your safety, that of the Hotel, your property, the property of the Hotel, and the preservation of the Hotel's reputation as property. When we have reason to doubt a potential Resident, Client or Visitor, access to the Hotel may be refused.
We do not tolerate discrimination on the basis of gender, age, gender identity, skin colour, race, nationality, disability, marital status, maternity or pregnancy, religion or belief, sexual orientation, or ethnic or national origin, and we never use such criteria as a basis for refusing access, or for any other reason.

8. Guests and Visitors

Visitors are only allowed to stay overnight in a Resident's room or suite if the number of occupants corresponds to the number of beds. The establishment is in fact obliged not to exceed the capacity specified in its Fire Safety Regulations. At your request and for an additional charge, we can provide an extra bed in the deluxe rooms, junior suites or suites. Please ask at the Hotel reception or call us when you make your online reservation. We do not apply supplements for cots.
Please note that you are responsible for the behaviour of your guests (whether they are Customers or Visitors) during their stay at the Hotel. Out of consideration for other guests, please do not make any noise or cause any disturbance. We thank you for your cooperation in respecting all the Hotel and its Facilities regulations in force.
Please note that any person (Guest, Resident or Visitor) suspected of soliciting or bothering others will be refused access to the Hotel.

9. Obligations of Residents/Guests/Visitors

We expect you to behave, present yourself and exercise restraint in keeping with the standing of the Hotel.

You undertake, for yourself and your guests (whether they are Guests or Visitors), not to use the Hotel or its Services for illicit or illegal purposes, including, without limitation:

The commission of a criminal offence, including the possession and use of narcotics and the carrying and storage of firearms;

Use of the Hotel's Services in a manner that would constitute a violation of the rights of any individual, company, organisation or any other entity under applicable law;

Discriminatory behaviour or any other behaviour, whether on your part or on the part of your guests (whether they are Clients or Visitors), of a nature to undermine the dignity of a person, towards one or more persons within the Hotel, in particular other Residents/Clients/Visitors or members of the Hotel staff, whether verbal or not, of a sexual or racist nature, or based on disability, age, sexual orientation, gender identity, nationality, marital status, motherhood or pregnancy, religion or belief;

Any form of verbal or non-verbal behaviour that could be considered violent, vexatious or intimidating, such as non-consensual touching of Residents/Customers/Visitors or Hotel staff;

Any conspicuous behaviour by Residents/Customers/Visitors that violates the privacy of others, including Residents/Customers/Visitors and Hotel staff;

Inviting to the Hotel persons offering escort services or sexual favours;

Impersonating an employee, agent or any other representative of the Hotel;

The performance of any action likely to tarnish the moral authority or reputation of the Hotel, or to sully its name;

Fraudulent claims to be carrying out an activity on the Hotel's premises without the Hotel's written authorisation;

Soliciting goods and services from Residents, Customers or Visitors and members of the Hotel staff without their express consent;

The installation of recording and surveillance equipment anywhere on the Hotel premises;

(for the protection of the privacy of all our Guests, Residents and Visitors) the taking of videos or photographs for public use anywhere in the Hotel without prior written authorisation;

Taking commercial photographs or videos without prior written authorisation; and the use of our Intellectual Property, including trademarks or trade names, without prior written authorisation.

With the exception of small dogs, animals are generally not accepted in the Hotel. Please check with the Hotel before making your Reservation.

You are not allowed to bring your own alcohol or food into the so-called ‘public’ areas of the hotel, unless you have agreed this with the Hotel, in which case a corkage fee will apply.

The introduction of firearms of any kind into our Hotels is prohibited.

10. Handling complaints about the conduct of Residents/Customers/Visitors

Subject to the Hotel's legal obligations, we will handle complaints about any indiscretion, violence, harassment, intimidation or discriminatory behaviour on your part as discreetly and confidentially as possible.

We will present you with the details of the complaint against you and give you the opportunity to express your views on the allegations concerning your behaviour.

Given the potentially sensitive nature of a complaint for the person concerned, you agree with the Hotel to make every effort to preserve the confidentiality of the case.

11. Warnings / Sanctions

n the event of behaviour deemed unacceptable by the Hotel, the management may choose not to ask you to leave the establishment, but to issue you with a verbal warning to enjoin you to put an end to the said behaviour by undertaking to no longer reproduce it within the Hotel. If you fail to comply, you will be asked to leave the premises. If the Hotel considers that the situation warrants it, we reserve the right to call the police.
If your behaviour is deemed to be sufficiently serious or if we have every reason to believe that you do not have the ability or the intention to pay for the Hotel Services, we are entitled to ask you to leave the establishment immediately. In such circumstances, you are required to settle all costs incurred up to that point upon departure.
You agree, for yourselves and your guests (whether they are Clients or Visitors), to reimburse the Hotel in the event of damages (including material damages, losses, debts, in particular fines imposed by the courts or penalties, expenses, costs and other debts of any nature whatsoever, incurred or committed by the Hotel or its employees, agents or subcontractors, including damages or other amounts that we may be ordered to pay by any competent court, and all sums that we have been required to pay following an amicable agreement resulting from or relating to your breach or that of your guests (whether they are Customers or Visitors) of these Terms and Conditions.
We reserve the right to seek damages for injury to the Hotel's reputation caused by a breach of these Terms and Conditions.

12. Payment terms and obligations

You certify that you are over 18 years of age and are authorised by the Payer to accept these Terms and Conditions and to incur expenses for the use of the Services we provide.
If you are a business customer, you confirm that you are authorised to bind the company on whose behalf you are making the Booking.
When making an online Booking, customers must choose a valid method of payment. In doing so, you authorise the Hotel to debit the charges due using the method of payment provided or any credit or debit card for which you have authorised us to keep an imprint for this purpose. All Hotels accept cash in local currency, as well as American Express, MasterCard and VISA. Diners Club cards are not accepted at Coworth Park and The Dorchester. Gift cards are not accepted for online accommodation payment, but you can use them at the Hotel when you check out. Please note that cheques are not accepted. The amount payable for the Services provided by the Hotel shall be added to your room bill and shall be payable in accordance with the payment terms agreed between the Payer and the Hotel.
Payment for stays of seven days or more shall be made on a weekly basis at the Hotel reception desk within 24 hours of the invoice date.
Amounts due for Services provided by the Hotel must be paid before departure from the Hotel or in accordance with the payment terms agreed in writing between the Payer and the Hotel. You are deemed to have authorised the Hotel to process payment of the amounts due with the credit or debit cards for which we have kept an imprint.
We may accept at our discretion that a third party, such as a company, association or individual, take responsibility for payment of the Hotel Services, but we are also entitled to refuse this. In all cases, you remain personally liable for the total amount of the Services provided by the Hotel until full payment is received from said third party.
We reserve the right to charge late payment penalties. In France, the penalties amount to three times the legal interest rate of the Banque de France Art L441-6 CDC . We are entitled to take your property as collateral until full payment of all sums owed to the Hotel by the Payer (hereinafter the ‘Claims’). If the Claims are not paid within 3 months of the date of the Hotel's invoice, we are entitled to sell your goods or otherwise dispose of them. The net proceeds of such sale will be credited to your outstanding balance.

13. Third-party services

When we provide You with services via a third party (e.g. restaurant reservations), the clauses in the contract relating to said services bind You to the third party in question.
We do not give any guarantee of any kind, particularly with regard to the quality and suitability for the intended use of services provided by third parties.

14. Complaints and claims for compensation

Your complaints and claims for compensation will be handled with the utmost care. In the event of loss, material damage or personal injury, please send us your claims for compensation as soon as possible after you become aware of the damage, or within three days of your departure if you become aware of it after leaving the hotel.
Complaints regarding the level of service or the behaviour of our staff or other Residents, Clients or Visitors should be addressed to a member of the management before your departure. A member of the Hotel management will endeavour to contact you within 48 hours of the complaint being made.
In the event of an allegation of theft or unlawful appropriation of property, or of violence or intimidation towards a Resident, Client, Visitor or any other person within the Hotel, the incident must be reported immediately to a member of the management. An internal investigation will then be conducted and we will inform the police either at the request of a victim or when we have every reason to believe that a criminal offence has been committed.

15. Force majeure

When the Hotel cannot fulfil all or part of its obligations directly or indirectly due to the occurrence of a case of force majeure or any event beyond its control, in particular in the event of flooding, earthquake, extreme weather conditions, natural disasters, acts of terrorism, fire or breakdown of electricity, gas, water or public services, machines, computers, vehicles, collapse of building structures, interventions by public authorities, pandemics, strikes, social conflicts, accidents and emergency repair work, the Hotel's liability is limited to the reimbursement of the amount already paid for the obligations that we are unable to fulfil.

16. Non-transferable rights

Unless otherwise agreed, your rights to access and use the Hotel Services, as well as all other rights arising from these Terms and Conditions, are personal and non-transferable.

17. Third party rights

Nothing in these Terms and Conditions or this Agreement is intended to create any benefits or rights enforceable by anyone other than you, the Hotel and the Website operator, namely The Dorchester Services Limited.

18. Validity of clauses

In the event that a clause of these Terms and Conditions is declared null and void by a court of law, the other clauses herein shall retain their full force and effect.

19. Non-waiver

The absence of exercise or delay in the exercise of a right referred to in these Terms and Conditions does not in any way prevent us from exercising it at a later date.

20. Jurisdiction

The applicable law, in particular for litigation and dispute resolution, is French law.